ETHICAL RULES
APP Rent a Car, we adopt ethical rules as our fundamental principle in conducting all our business processes and relationships.
OUR VISION
To be a leading company in the car rental sector that maximises customer satisfaction, is reliable, creates value, and increases brand awareness without compromising on quality.
In this regard, our company has established ‘Business Ethics Rules’ that all employees and managers must adopt and implement. These rules include principles that support company policies, ensure discipline in business processes, and guarantee transparent and fair relationships with all business partners.
GENERAL PRINCIPLES
✔ We adopt a fair, honest, and transparent business approach.
✔ Gaining customer trust is our top priority.
✔ No harm is intentionally caused to anyone through the products and services we offer.
✔ No activities that create the impression of gifts or irregularities are permitted.
✔ We respect the rights of our business partners.
✔ We fully comply with laws and regulations in all our relationships.
✔ Information regarding financial statements and company policies is shared in a timely and accurate manner.
✔ We act carefully and in accordance with ethical rules in our relationships with competitors and other organisations.
✔ We do not engage in any illegal or criminal activities.
✔ All our business processes are carried out in accordance with legal regulations.
✔ We do not make donations or provide any assistance to political parties or candidates.
✔ Confidential information obtained during business processes is not shared with third parties except in mandatory cases.
✔ Customer complaints are forwarded to the relevant department to be resolved as soon as possible.
✔ All promises and agreements made in the services provided to customers are fulfilled in full.
✔ We support environmentally conscious activities and encourage sustainable practices.
PRINCIPLES FOR EMPLOYEES
✔ Full compliance with laws, regulations and internal company policies is ensured.
✔ Equal opportunities are provided to all employees.
✔ A fair and transparent policy is followed in recruitment, promotion and career processes.
✔ The recruitment of qualified young and experienced professionals to the company is encouraged.
✔ A fair wage policy is implemented and employee rights are respected.
✔ An effective system is used to objectively evaluate employee performance.
✔ Employees being subjected to pressure, discrimination or harassment in the workplace is absolutely unacceptable.
✔ Practices are developed to increase employee loyalty.
✔ Safe and healthy working conditions are provided.
✔ An effective fight against child labour is carried out.
✔ Care is taken to protect personal data; employee data is not shared with third parties.
✔ No unjust gains are made, and any behaviour that could result in unethical gains is avoided.
✔ All of the company's material and immaterial assets are protected and not used for personal purposes.
✔ No statements or correspondence are made on behalf of the company regarding business processes outside the scope of authority.
✔ Situations that could create a conflict of interest are avoided.
APP Rent a Car, we believe that adhering to business ethics and professional values is the foundation of our corporate success. Within the framework of these principles, we will continue to build fair, respectful and trustworthy relationships with all our employees and business partners.